This document is not going to cover how to implement instant messaging, or the receptionist console, or how to setup video as these are generally covered by other tutorials on this site. They also know that calls between all their offices have no call costs, and even if they wish to, they could stretch it further to include video between the various offices, either in a single room at each site, or at key staff desktops. I have seen it on many occasions, and I have had discussions with company directors who will categorically state that it has had a huge impact on their business efficiency and co-operation between branches due to a more homogenous single business. Further add in the ability for any staff to call the person that they need direct, knowing that there is no cost for the call. Add a few other functions such as the receptionist console providing visibility of the other office extensions (and their visibility of yours), and even an internal Instant Messaging/Presence ability that works across the two offices, and the culture changes. It is surprising, especially in an office culture, how a simple change of dialling other office extensions directly, makes a change to the mentality of how the other office(s) are perceived. Even the necessity, when dialling the other office, to dial a full phone number, continues to enforce this isolation. This occurs due the geographic isolation, but also in many cases isolation as they are using separate systems. One of the issues that occurs is the isolation of the two or more offices, almost as though they are two separate businesses. As a business grows, it is necessary to open further offices, usually in separate locations, or due to geographic requirements, they need a warehouse or distribution center that is separate to the head office.
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